| Customization: | Available |
|---|---|
| After-sales Service: | Online Technical Support, Free Spare Parts, Other |
| Warranty: | 1 Year |
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| After-sale Service | ACCEPT |
| Use | WINDOW |
| Suitalbe | Sliding Door and Window |
| Colour | white/black/silver/brown |
Q: Are you a factory or trading company?
A: We have a professional export team which have more than 16 years export experience which goods are focus on the home decoration products. And also have our factory which more than 20 years produce experience for door,window and furniture hardware accessories. Such as the door window and furniture lock,handle,hinges and rollers.
Q: we are more care about the quality, how we can trust you can control the quality well?
A:First, from raw material quality we buy the big company which can offer us the certificate, then every time raw material come back we will test them.
Second, from each week in Monday we will offer the produce detail report from our factory. It means you have a one eye in our factory.
Third, We are welcome you visit to test the quality. Or ask SGS or TUV to inspect the goods. And if the order more than 50k USD this charge we will afford.
Fourth, we have our own IS09001, CE and TUV certificate. We can be trust.
Q: What is your trading term?
A: We can accept O/A 30 or 60 days. If your company is real a company can be trust. As usual our payment is 30% T/T as deposit and70% T/T against the copy of B/L.We offer discount for big quantity.
Q: Can I have a sample order ?
A: Yes, we welcome sample order to test and check quality.
Q: What about the lead time?
A: week for sample, mass production time needs 1-4 weeks depends on order quantity.
Q: Do you have any MOQ limit?
A: Low MOQ, 1000pc as sample order is available.
Q: How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-7days to arrive. Airline and sea shipping also optional.
Q: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 2%. Secondly,
during the guarantee period, for defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
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